Hus: Älgkronan 5B (2025-01-03 20:37:09)
Namn: Mariska Kruis
Kommentar: Except for the smokey oven, lack of cleaning products and the dangerous stairs, we enjoyed staying here.
We arrived around 12:30 and we were told that the house would be available at 14:00. We waited till 14:00 before we called the customer service multiple times. In the end we were able to enter the house at 17:00. We were not happy with the service regarding this arrival.
Besides all of this, the skiing area is perfect. The slopes are next to the house and they are well maintained.
Ägarna har svarat: Hi Mariska,
Thank you for sharing your feedback! We’re glad to hear you enjoyed the skiing area and the proximity to the slopes. As owners, we unfortunately don’t manage the service, but we will forward your comments to Branäs.
We sincerely apologize for the screws left in the oven. The oven hadn’t been used, and we missed removing them—this was an oversight on our part.
Regarding the staircase, we’ve already planned to build a new one this summer to improve safety. Thank you for taking the time to write to us!
Best regards,
Timmy